Support Product Support for Notion Ink Devices


Below we have listed all the important documents pertaining to the product warranty, website policies, terms of use, copyright, cancellation, return and refund policy. Small snippets are provided which cover the main points. Links to the full document are also listed."

Register Your Warranty

To register your warranty click this link REGISTER WARRANTY

Annual Maintenance Care Packs

Get Annual Maintenance Care Pack for your Cain 10 and Cain Signature Black. Get Now

Product Guides

Quick Start Guides

This document shares details on how to take care of your device, the device layout, the keyboard layout, introduction to the Windows® Desktop (Start Screen), some important gestures and navigation tips, the Charm Menu, Basic Operations like sleep, shut down and security and how to install the 3G Ultrastick.
Cain 10 Quick Start Document – PDF | Cain Signature Black Quick Start Document – PDF

Product Brochures

This document shares details on how to take care of your device, the device layout, the keyboard layout, introduction to the Windows® Desktop (Start Screen), some important gestures and navigation tips, the Charm Menu, Basic Operations like sleep, shut down and security and how to install the 3G Ultrastick.
Cain 10 Quick Start Document – PDF | Cain Signature Black Quick Start Document – PDF

Policy Documents

Terms of Use

We reserve the right to monitor the use of this website, either in part or in whole. The purpose of monitoring the use of this side is only to evaluate the quality of service that we provide to you, the relevance of our services to you, the security of the site and to ensure compliance, among other lawful purposes.
Terms of Use – Full Document

Copyright Notice

You may print or download the contents of this website for your personal use only. We have added a share-able section in the downloads where all the content you may need would be there. Please use that section.
Copyright Notice – Full Document

Sales Policy

Products displayed on the website are owned by Notion Ink, and all purchases made on or through a partner (like Flipkart) are subject to this sales policy. Please review these policies and keep a copy for future reference
Sales Policy – Full Document

Warranty Policy

For any defective or malfunctioning product, Notion Ink offers a cool Swap warranty. Notion Ink first ships you an fully functional device and then sends a representative to pick up the non-functional device. To initiate the swap, please get in touch with us – support@notionink.com
Cain Warranty Policy – Full Document

International Warranty Policy

Please refer to the Internalational Warranty Policy document below. Based on your location, the policies might differ.
International Warranty Policy – Full Document

Cancellation, Return and Refund Policy

This Policy applies only to Notion Ink-branded hardware Products purchased directly by the Customer after a direct interaction with Notion Ink with no intervening intermediaries or any such third parties has occurred. If you have purchased your Notion Ink Product elsewhere, please contact the store or such third party from where you made your purchase to know more about their return and refund policies.
Notion Ink's, Return & Refund Policy – Full Document

Known Issues

Cain Signature Black

Some of the devices, when booting from a fully discharged state, shows a message "Checkcharge fail" momentarily and start booting once battery is charged more than 5%. This message is not affecting any functionality of the device.